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TV LAND VIDEO SUPPORT

Experiencing video issues? Have a question? Have a suggestion? We're here to help!

TVLAND.COM VIDEO STATUS
We are not experiencing any widespread video issues. Any issues impacting video availability will be posted here.


Receiving feedback and comments from visitors like you allows us to quickly resolve problems and improve the quality of the video content we have on tvland.com. Your suggestions help us to plan for future improvements and new features.

Many questions can be answered by the frequently asked questions/problems below. If your question isn't answered or you need further help, information on how to contact us is listed at the bottom of this page.

Frequently asked questions/problems:

> UPDATED (11/15/2011): FOR SAFARI USERS ONLY: When attempting to view video content, why do I get a "Sorry, this video is unavailable from your location" message?

> Why can't I view video on my iPod, iPad or other apple device?

> Why can't I view video on my Flash compatible mobile device?

> I am having one of the following issues: 1.) The video keeps stopping and buffering, or 2.) is generally running slow, or 3.) I see the loading icon spinning but the video never plays. What can I do to resolve this?

> Video doesn't load for me or I see a black box where the video should be

> Tvland.com video is only accessible in the United States and Puerto Rico.

> Do you offer closed captioning text for video online?

> UPDATED (11/15/2011): I can't find certain episodes of Hot in Cleveland, Happily Divorced, The Exes, or Retired at 35 on the website?

> I was watching an episode and either a scene was skipped, something was missing, or there was some sort of continuity issue



FOR SAFARI USERS ONLY: When attempting to view video content, why do I get a "Sorry, this video is unavailable from your location" message?
This issue was fixed in version 5.1.1 of Safari which was released in mid-October 2011. Please upgrade to the latest version.

Why can't I view video on my iPod, iPad or other apple device?
At this time we only offer video in Adobe Flash video format, which is not compatible with the iPad. We hope to offer a iPad viewing experience in the near future. Please check back for updates.

Why can't I view video on my Flash compatible mobile device?
Tvland.com video pages are not optimized for viewing on mobile devices not do we offer any applications for mobile video viewing. While on some mobile devices video may play, you should contact your mobile provider directly for support.

I am having one of the following issues: 1.) The video keeps stopping and buffering, or 2.) is generally running slow, or 3.) I see the loading icon spinning but the video never plays. What can I do to resolve this?
These issues have multiple causes. While a major cause is a slow internet connection; a more widespread problem is related to your temporary internet files. Many websites (including tvland.com) will store files on your computer so they don't have to be reloaded every time you visit the site. Please follow these steps.

1.) If you are using Internet Explorer or Firefox, please hold the CTRL and SHIFT buttons and then hit the reload/refresh button. This will refresh the video page – making sure all data is downloaded fresh. At this point, please let me know if the video works. If this doesn't work (or you are using a different browser), please proceed to step #2.

2.) Please clear the temporary files for your internet browser attempt to access video again. If you are unclear how to do that, please consult the HELP section within your browser.

Video doesn't load for me or I see a black box where the video should be
tvland.com stores settings on your local machine in regards to our Adobe Flash video experience. This is referred to by Adobe as "Local storage settings" You can read more about the data that is stored, privacy, and other settings details on the Adobe Flash Player Help Website.

1.) View your Flash Global Storage Settings panel. Make sure that the "Allow third-party Flash content to store data on your computer" option is checked.

2.) View your Flash Website Storage Settings panel. Find "media.mtvnservices.com" in the list of Visited Websites. With that URL selected, click the Delete Website button, and then the Confirm button.

You may need to close and re-open a new instance of your browser for any changes to apply. You can reach more about the impact of changing any Flash storage or security settings at the above links.

Tvland.com video is only accessible in the United States and Puerto Rico.
If you are residing outside of our coverage area you will not able to access or watch video content. You will receive a "content not available in your area," or other similar type message.

Do you offer closed captioning text for video online?
We currently offer text closed captioning for Roseanne, The Dick Van Dyke Show, The King of Queens, Happily Divorced, and Hot in Cleveland (episode 211 and beyond) full episodes. You can turn this on in the video player, using the "Subtitles and Localization" icon - located at the bottom right. We hope to offer captions for additional full episodes in the near future.

I can't find certain episodes of Hot in Cleveland, The Exes, Happily Divorced or Retired at 35 on the website?
Full episodes of originals series are generally available the morning after they air at approximately 9:00AM ET/6:00AM PT. Episodes are generally available on tvland.com for at least 21 days after their original air date. On occasion, past full episodes may be available for viewing. Please visit the Full Episodes portal page for a complete listing of full episodes currently available online.

I was watching an episode and either a scene was skipped, something was missing, or there was some sort of continuity issue.
Due to various technical and content management reasons sometimes an episode is accessible without all segments intact. In cases where part of an episode is missing, please contact us with a link to the episode and any other relevant details.


Contacting tvland.com video support:

Due to the volume of e-mail we receive, we won't be able to respond to any questions already answered on this page.

When writing to us about a technical issue, you MUST provide the following:

1.) Brief description of the issue you are having (include the specific show name, episode name/or number, and a URL to the video in question)
2.) Let us know any steps you've taken to try to resolve the problem
3.) What web browser are you using? What version?
4.) What version of FLASH do you have installed? You can find this out here. (version 10.0+ is required to view video on tvland.com, though the latest version will provide the best overall experience).


When writing to us about a non-technical issue, please provide any relevant details in regards to your question, suggestion, or inquiry.

You can reach video support at: video.support@tvland.com. We will generally reply in 1-5 business days. E-mails are answered in order of importance.