Most of the shows on TV Land are acquired programs. These programs are owned by various distributors who license them to us for a limited amount of time. Once a show's license expires, TV Land is no longer permitted to air that program.

Sometimes a license agreement for a show has restrictions regarding the number of times we are allowed to air certain episodes. These restrictions often apply to first episodes, last episodes and multi-part episodes.

Another possibility is that sometimes we have to hold back holiday episodes or episodes related to a special event in order to show these episodes at the appropriate time of year.

A final possibility is that an episode may not have been released by the distributor; although this is rare, it does occasionally happen.

Most listings services require programming information many weeks in advance in order to have them printed or included in their electronic (on set) schedules. However, changes are sometimes made to intended schedules before they air and there isn't enough time for the listings services to-up-date the information that is already being printed or distributed. The good news is you can always find the most up to date schedule online on our Schedule page.

The first thing you can do is contact your cable or satellite provider to report the problem. If they are not able to help you, please contact us with details of your problem by calling TV Land Viewer Services at (212) 846-2550 or sending an e-mail.

In order for us to help you, you must be prepared with the following information: your full name, city and state, phone number and the name of your cable/satellite provider. We will also need as many details as possible about the problem. Is there a problem with the audio or the video? Is there a snowy screen? Is the picture frozen? Are the commercials too loud? What were you watching when this happened and how long did it last? The more specific you are, the more we will be able to help you.

At this time, TV Land is not accepting unsolicited pitches or ideas for original programming.

Unfortunately, TV Land does not offer any of our programming for sale on home video or DVD at this time.

We close caption programs as we receive funding from the organizations for captioning. When these organizations provide us with the funding, they usually dictate which programs they want captioned.

That being said, there is a new regulation that all shows must be close captioned by a certain date, at which time we will have all programming taken care of.

We are currently investigating other ways to raise funds to caption all of our programs in the near future.

TV Land airs commercials nationally while allowing the cable operator or satellite provider time to air spots locally. Local commercials may be for local businesses or other products that are audience targeted and focused.

If you are interested in finding out more about a commercial that aired, contact your provider or TV Land Viewer Services at (212) 846-2550.

We accept fan mail for the stars of TV Land shows. You can send your letter to our address with the celebrity's name as seen below:

Celebrity's Name
c/o TV Land Viewer Services
1515 Broadway
New York, NY 10036

The TV Land Online store is currently closed for business. Unfortunately, there is no longer any merchandise available for purchase.

The best way to learn about TV Land in Canada is through their website, www.tvlandcanada.com. You can learn about their programming, schedules and find answers to your questions, comments and concerns about TV Land's neighbors to the north.

In order to fully enjoy the wonderful multimedia content provided to you by tvland.com, your computer will need the internet technologies listed below (either the versions specified or more current versions). Just click on the links to download the updates.

Browsers: Internet Explorer 6, Netscape Navigator 7, AOL 8, or Mozilla 1.x
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If you are a Macintosh user, use Internet Explorer version 5.1.7 if you are using Mac OS 8.1 to 9.x or if you are using OS X, please use Safari.

For the best possible viewing experience, this site was designed for a screen resolution of 800x600.

In some areas of the site, it will be necessary to have your browser's JavaScript enabled and accept cookies. Please refer to your browser's Help section about modifying these settings.

For answers to your Message Board related questions, review the Message Boards FAQ, if you still need help send us an e-mail.

The best place to find answers for all of your This Is A Test related questions is to check out the Help section within the game.

The New tvland.com Video Player is displayed in a "pop-up" window to allow you to watch videos while the rest of tvland.com remains open on your computer. If you have pop-up blocking software, you may need to adjust the settings to allow the Video Player to pop. In addition, the player uses Adobe Flash to provide the best possible video experience, so you will need the current plug-in to watch. (Free Flash Download). If you have other questions about the New tvland.com Video Player, please write to us.